Shipping & Returns Policies
SHIPPING & RETURNS POLICY
We ship out all orders in 1-2 business days.
- Standard shipping is $10.00 or free for orders minimum of $250.00 for Australian Orders and takes between 2 and 5 days to be delivered
- Express shipping is $12.00 or free for orders minimum $250.00 for Australian Orders
- takes between 1 and 2 days to be delivered
- International shipping is AUD$20.00 – 7 – 10 days for delivery.
We DO NOT send to P.O. Boxes.
14 DAY HASSLE FREE RETURNS
We pride ourselves on customer satisfaction. We realise that it is hard to properly judge fit and because of this our store offers a hassle free policy.
We happily offer refunds on All Items if the item doesn’t fit or match your expectations not including shipping
We also offer Exchanges on All Items
We also offer Credit Notes on All Items
To return, exchange or credit an item, just notify by
email, firstname.lastname@example.org within 7 days of receiving your item.
You will be provided with an RA number to attach with your parcel.
Carefully pack your item and return to Mosaic Fashion.
Sh28 Miami One Shopping Centre, 2 Nundah Ave, Miami QLD 4220, Australia
Once we receive your return we will proceed with the return, exchange, credit
The only conditions are that the items are returned as immaculately as they are sent out:
The item must not of be been worn, washed, altered or damaged
Original swing tags and packaging must be intact
We recommend using the registered post option when sending your order back to Mosaic Fashion as you are responsible for the safe delivery of the return. All items are double checked before being sent out however, if you have received the wrong or faulty item please contact Mosaic Fashion straight away and we will send you a replacement item at no further cost or provide a full refund.
We will refund the return postage costs if the item is faulty or not the correct item.
OUT OF STOCK
In the unfortunate event that something sells out on the shop floor before your order, we obviously provide an immediate refund. To make up for the inconvenience, we have many more items that we would love to recommend to suit your taste. As our way of saying sorry we will offer you an exclusive 10% discount for any purchases in the next 2 weeks.